Air Conditioning Frequently Asked Questions

Our air conditioning units are sleek and stylish, with a clean design that fits seamlessly into the decor of any apartment. With both wall mounted and ducted options, there’s sure to be an option that matches your requirements.

Yes, our internal water-cooled solution is the best alternative when you are not allowed (or don’t have room) to install a condenser on the outside of the property.

As our systems are fully internal there is no requirement to apply for Planning Permission or carry out a noise survey. If you are a leaseholder, we would always recommend checking your lease to see if internal works are permitted without notifying the freeholder, but you will definitely not need local authority approval.

This depends on your insurance. You may need to add your air conditioning unit to your home insurance so it’s covered by named instances. If in doubt, contact your insurer to find out if your AC is covered or if you need to increase your premium to cover it.

Modern air conditioning costs far less to run than people think because they are much more energy-efficient. Our internal water-cooled air conditioning system, for example, is rated AAA for energy efficiency.

Typical air conditioning systems provide 3kw of cooling with just 1kw of electricity used.

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The size of the unit is determined by the cooling capacity required by the room. A small 2kw model is very compact and is just under 800mm wide.

Yes, if you were to sell or move out of your property and you wish to take your system with you we would need to attend and decommission the system. This would involve pumping down the system so the refrigerant is safely stored inside the condenser unit, isolating the electrical power and communication cables and then taking down the units from the walls - please note that there will be some small holes in the wall that would need to be repaired after the wall units have been taken down.

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Our wide range of internal water air conditioning systems provide a cooling capacity of up to 15kw and a cooling power input of up to 5kw. This makes our internal systems as powerful and efficient as any conventional air conditioning unit.

Our internal water cooled air conditioner can supply up to 8 rooms with cool air at the specified desired temperature, easily controlled with our smartphone app or remote.

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The Urban Designer wall-mounted unit has the following dimensions:

• Height: 300 mm
• Width: 980 mm
• Depth: 210 mm

This unit is designed to combine modern aesthetics with high functionality, making it a great choice for various room sizes.

It is a huge myth that air conditioning can make you ill or cause you to catch a cold. Not only can air conditioning not chill you enough to get ill, but it is also likely to help improve your health.

Urban Cooling are specialists in water-cooled air conditioning solutions for apartments, listed buildings, and residential properties across London and the South East. With over 40 years of combined experience, they lead the market in fully internal air conditioning systems that require no external condenser units.

Urban Cooling provides expert installations that overcome planning restrictions and aesthetic concerns, helping homeowners and property developers achieve efficient, discreet climate control without external modifications. Their innovative water-cooled air conditioning systems are the perfect choice for properties where traditional external units aren’t an option.

When conducting an on-site or video survey, our surveyors will need to view the following:

• The rooms where you would like air conditioning installed
• Your preferred location for the internal condenser unit
• The ceiling space between the indoor units and the condenser location (to check for a false ceiling that can accommodate pipework)
• Mains water and drainage connection points for the condenser
• A picture of the fuse board (to check if there is a spare circuit available for the condenser)
• The type of wall construction in your property (e.g. stud or solid walls)

A water cooled air conditioning system can cool your room to the same temperature as a conventional air conditioning system, typically around 18°C. However, we recommend setting the room temperature to 21–22°C, as 18°C can feel quite cold.

All air conditioning systems generally lower the room temperature by 10–12°C. For example, if the room starts at 26°C when the system is turned on, the air coming out of the unit will be between 14–16°C. As the room temperature drops to 21°C, the air exiting the unit will be around 9–11°C.

It's important to note that the setpoint temperature on the remote control refers to the desired room temperature, not the temperature of the air coming out of the unit. Lowering the setpoint will not make the air coming from the unit colder; this is determined by the temperature of the air entering the system.

The ideal temperature for a home varies depending on personal preference, but setting your air conditioning unit between 20 °c and 22°C offers a great balance of comfort and energy efficiency. It’s worth adjusting your system slightly to discover what feels best for you.

Yes, air conditioning can contribute to better air quality in your home. Our indoor units have washable air filters that purify the air by capturing dust, moisture, bacteria, and airborne pathogens. This significantly improves indoor air quality, making it healthier for anyone with asthma, allergies, hay fever, or other respiratory conditions.

With our air conditioning systems, there’s no need to open windows and let in outdoor pollutants—perfect if you live in a busy or polluted urban area.

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Yes, our air conditioning systems can help to reduce humidity in your property. Not only does water cooled air conditioning blow cool air into your property, it also removes heat and humidity by passing the air through cooling coils. This helps to remove extra moisture from the air so it doesn’t feel so humid.

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We recommend that you take a look through our air conditioning support FAQs, where we’ve answered the most common questions our customers have asked over the years. However, if you do have a very specific question or a question you still can’t find the answer to, please complete our enquiry form, including your question in the message box, or give us a call on 020 8080 9708.

When you invest in air conditioning, you're improving your quality of life. Our systems help you to:

Sleep Better...

Getting a good night's sleep is essential to your overall health, well-being and mood. That's why having an air conditioning system that not only cools your bedroom but also improves the air quality by reducing allergens and pollutants can lead to a better overall quality of life.

With an air conditioning system, you can wake up feeling refreshed, energised, and ready to tackle the day ahead thanks to a cool night's sleep.

Work Better…

Having an air conditioning system provides a cool and comfortable environment for you to work in, boosting your concentration and productivity levels. No more feeling sluggish and irritable during long work hours!

Live Better...

A home is for enjoying and living in, and the hot summer days stop you from doing that.

By installing one of our air conditioning systems, you can spend more time at home with family and friends in a cool and comfortable environment.

Many air conditioning options are available, and choosing which air conditioning system is best for your apartment depends on your specific needs and property type.

To be able to advise you on what air conditioning system is going to be best for your individual needs, we would need to complete a survey of your property. To book a site survey with one of our team give us a call on 020 8080 9708 to book your appointment today.

Our offices are open Monday to Friday between the hours of 8:30am to 4:30pm.