What Our Customers Say

Here at Urban Cooling, we take great pride in being able to offer our customers nothing but the very best service. Whether you’re shopping for a new air conditioning system with an external unit or without an external unit we provide state of the art technology and unmatched customer care.

As such, it’s important to us that our customers are able to provide valuable feedback in order to help us refine the level of support we offer. Whether it’s through reviews.co.uk, Google or even Facebook, we actively encourage all customers to provide us with an honest appraisal of their experience. Feel free to leave one of your own on reviews.co.uk in order to help us refine our service.

If you’re considering one of our Urban Cooling air conditioning systems, take a look through our most recent reviews left by our customers.

“My experience with Urban Cooling was very good right from first phone call to arrange a survey, through to the end of commissioning.

I was impressed but the time taken to review the options for installation at my home, and the clarity with which they were explained, and the fact that the job ran to time.

During the installation and commissioning, the team looked after my property very well, took time to clear up any mess and made sure I knew how the system worked before leaving.

All in all a very good experience. Would recommend.”

David P – Verified buyer

“So thankful this company exists! I quickly realised after moving into my new flat that it was a greenhouse in the spring and summer. After several weeks of misery I found this company – professional, responsive, fuss free and above all, a great product that really works. It’s great not to have an outside unit, which wouldn’t have worked easily for me. I did two rooms last year and have just done two more this year and am looking forward to a comfortable summer. I think the price is reasonable for what you get, and I was very pleased with the results last summer.”

Anonymous – Verified buyer

“We had Urban Cooling system installed a year ago, in an apartment with floor to ceiling windows and south-east exposure. Before the installation the reception room could heat up to 35-38 degrees during a sunny day! Urban Cooling AC saved us! It’s super efficient and powerful, cools a big apartment very quickly and it’s not very noisy, even on high settings. The system condenser is water-cooled so it can be installed 100% internally, which is the only option in many London houses. It is also energy efficient, I was surprised that our electricity bills were not much affected. Overall, a very good system that I would definitely recommend.”

Greg Z – Verified buyer

“I bought a water-cooled system from another company that broke as soon as it was installed. When the other company was unwilling or unable to fix it, I hired Urban Cooling to install a new system. The new system, installed by Urban Cooling, seems to work just fine. They were very knowledgeable, showed up when promised, and seemed to do a great job.”

David G – Verified buyer

“Very pleased with the aircon that Urban Cooling installed. The installation team were professional and friendly. House was left tidy, and ‘making good’ repair work to the ceiling was of a very high standard. We did have one or two snags during installation, but to their credit, they took it very seriously and sent someone out the next working day to resolve the issue.”

James B – Verified buyer

“We had a really hot apartment in London and were looking for fully internal systems. After discussing options with a number of companies, we chose Urban Cooling. I really appreciated the in person survey so they could see the space and we could discuss install and expectations. Now the system is in, we can’t believe how we have lived without it. It cools our whole place to very comfortable temperatures, even our very big main space. Our smaller rooms get really cold which has been amazing with the recent sticky nights. The install team were great: careful to always ask for feedback if we were happy and so on. They left the house tidy after they finished each day. Mark promised me that we would not see any mess or pipework post-install and he was true to his word. Literally all that is visible is the wall mounted units in each room. I am so glad I did this and delighted with the results now it has been installed.”

Anonymous – Verified buyer

“I have been dealing with Urban Cooling for a couple of years. Their service, demeanour and staff have been second to none. They are informative and knowledgeable and I would have no hesitation in recommending Tony, Chris and the team. (PS. They didn’t pay me to say this!!!!)”

Gina F – Verified buyer

“Very pleased with my air conditioning and Urban Cooling’s efficiency and speed with installation. Had 3 quotes, one was a lot more for the same thing and the other the same but chose Urban Cooling as they quickly gave me references of people to call as I hadn’t used them before. The guys worked quickly and neatly and the next day the making good was excellent – no trace of anything. Have used it and am thrilled”

Jenny – Verified buyer

“From initial enquiry to flexible , prompt , professional attention to detail we found the management at Urban a pleasure to deal with… how Other companies should show what customer service means! Installation went both smoothly and on time thanks to 2 great engineers…. can thoroughly recommend the company , it’s staff and of course it’s products…. john and Mary , central London”

Anonymous – Verified buyer

Contact us to find out more

If you would like some advice, further information or would like to arrange for a free quotation, please call us direct on 020 8080 9708 or make an enquiry and one of our team will get back to you as soon as they can.

Try before you buy

Try Before You Buy

Cool & Comfortable within 7 days

Cool & Comfortable In 7 Days

Quietest air conditioning units on the market

Quietest Units On The Market

No leftover holes or marks - guaranteed!

No Leftover Holes, Marks Or Mess - Guaranteed!

Competitive pricing

Competitive Pricing

A range of air conditioning solutions available

A Range Of Air Conditioning Solutions

Start Your Enquiry Today

Start your no-obligation enquiry today, and one of our expert team will get in touch within 24 hours* to discuss the best way for you to get cool and comfortable.

If you want to talk to one of our experts now, then call 020 8080 9708

No pressure, no pushy salesperson, no obligation, just expert help and advice.

*Our experts are available 8:30am to 4:30pm Monday to Friday excluding Bank Holidays.
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