Incognito® Air Conditioning Case Study:
How Emily Solved the Overheating Problem in Her Canary Wharf Apartment
Living in a London apartment often comes with a hidden challenge - the heat in summer. Many modern flats retain heat during the summer, yet traditional air conditioning can feel like a compromise between enjoying a cool, comfortable home and preserving the appearance of your property without a bulky external unit.
In this case study, we show how we helped Emily, an apartment owner near Canary Wharf (London), transform her overheating flat into a cool and comfortable living space using our Incognito® air conditioning system, a solution designed to deliver powerful climate control while preserving the look of the property.
The Challenge: An Overheating Apartment and the Search for a Reliable Solution
When Emily moved into her flat near Canary Wharf, she quickly realised that summer temperatures inside her apartment could become extremely uncomfortable.
As the warmer months arrived, the heat became difficult to manage, prompting her to seek an air conditioning solution.
However, finding the right company proved challenging in itself. After contacting several air conditioning companies, some of which never even responded to her, Emily enquired with us. From the first conversation, our goal was to provide clarity, reassurance, and advice on the best air conditioning solution for her property.
“My flat gets really hot in the summer, so I reached out to two companies. The first company didn’t get back to me. I was really pleased that Urban Cooling came back really quickly.”
From the first enquiry, our goal was to provide clarity, reassurance, and advice on the best air conditioning solution for her property.
The Solution: Installing the Incognito® System for Discreet Cooling and Heating
After speaking with Emily, we arranged for one of our surveyors to visit the property and carry out a survey.
During this visit, we discussed the apartment layout, her requirements from the system and her air conditioning system options.
Based on these factors, we recommended our Incognito® air conditioning system. This innovative system works much in the same way as a traditional air conditioning system, but instead of using a large, bulky external condenser unit, the condenser has been re-engineered and split into two parts:
- A slim condenser coil, housed externally
- A compact compressor box, which can be located either internally or externally
By redesigning the conventional external unit, the system replaces the typical large condenser with a sleek, slim-profile unit that sits discreetly on a balcony or private outdoor space.
This approach allowed Emily to benefit from powerful cooling and heating while maintaining the appearance of her property.
The Result: A Cool, Comfortable Home Without Compromising the Look of the Property
Emily now enjoys a home that stays comfortable even during the warmer months, without compromising the appearance of her apartment.
The Incognito® system provides:
- Reliable cooling during summer
- Additional heating during colder months
- Quiet operation suitable for apartment living
- Discreet indoor and outdoor components that complement her property
We also ensured that the finishing details were handled properly once installation was complete.
“They had the decorating redone afterwards, all done to a high standard.” “They even picked up the paint from my parents’ house to try to colour match as closely as possible.”
For Emily, the entire experience delivered exactly what she wanted - a professional solution and a comfortable home. “I’ve been really happy from start to finish.”
Seeing the Incognito® System in Action
To help Emily fully understand how the system works, we invited her to visit our showroom in Kent. This gave her the opportunity to see the system operating in person, experience how it performs for both heating and cooling, and ask any questions she had before making a decision.
If you’d like to see any of our air conditioning systems in action, please book an appointment to visit our Kent showroom, where our team can demonstrate how the technology works and help you explore the best options for your property.
The Incognito® Installation Process
From confirming the system to scheduling the installation, our aim with every customer is to keep the process clear and straightforward.
Clear Communication from the Start
From the moment Emily decided to move forward, we made sure she felt informed and supported at every stage of the process. Our team kept in touch throughout her Urban Cooling journey and were always available to answer questions whenever needed.
“The invoice process was quick and easy. They kept in touch throughout and were happy to answer any of my questions.”
A Smooth and Professional Installation
When installation day arrived, our engineers carried out the work efficiently while ensuring disruption inside the apartment was kept to a minimum.
Our team is experienced in working within occupied homes and apartments, which means installations are carefully planned so homeowners can continue their day with as little interruption as possible.
“The install was painless. There were quite a few people here but they kept out of my way and were as understanding as possible.”
Why Emily Chose our Incognito® System
For many homeowners, like Emily, the challenge isn’t whether air conditioning can be installed; it’s how that system will look once it is.
Traditional air conditioning systems typically rely on large external condenser units that can dominate a balcony, terrace, or building façade. If you care about the look of your home, this can make installing air conditioning feel like an uncomfortable compromise.
The Incognito® system was designed to solve that problem. With Incognito®, you can enjoy the comfort of powerful cooling and heating while maintaining the appearance of your property.
It’s a solution specifically designed for urban apartments and design-conscious homes, where performance matters just as much as aesthetics.
When you choose the Incognito® system, you benefit from:
- Powerful cooling and heating in one system
- A discreet external design that integrates neatly into balconies or private outdoor spaces
- Elegant indoor wall units that blend naturally into your living space
- A system designed specifically for urban properties where aesthetics matter
- Installation by a specialist team with over 1,000 successful installations
Interested in Incognito® Air Conditioning for Your Property?
If your apartment becomes uncomfortable during the warmer months, just like Emily’s did, the right air conditioning system can transform how your home feels throughout the year.
If you’re considering air conditioning for your property, our team can help you explore whether our Incognito® system is the right fit for you. Get in touch by making an enquiry or calling us on 020 8080 9708.
Enquire Online Now or Call Us
Prefer to get in touch first? Fill in our quick enquiry form and one of our expert team will be in touch within 24 working hours to discuss your requirements and answer any questions.
