Five Star Reviews

What Our Customers Say

Here at Urban Cooling, we take great pride in being able to offer our customers nothing but the very best service. Whether you’re shopping for a new air conditioning system with an external unit or without an external unit we provide state of the art technology and unmatched customer care. 

As such, it’s important to us that our customers are able to provide valuable feedback in order to help us refine the level of support we offer. Whether it’s through, Google or even Facebook, we actively encourage all customers to provide us with an honest appraisal of their experience. Feel free to leave one of your own on in order to help us refine our service.

If you’re considering one of our Urban Cooling air conditioning systems, take a look through our most recent reviews left by our customers. - 5 Star Review

David P – Verified buyer

“My experience with Urban Cooling was very good right from first phone call to arrange a survey, through to the end of commissioning.

I was impressed but the time taken to review the options for installation at my home, and the clarity with which they were explained, and the fact that the job ran to time.

During the installation and commissioning, the team looked after my property very well, took time to clear up any mess and made sure I knew how the system worked before leaving.

All in all a very good experience. Would recommend.” - 5 Star Review

Anonymous – Verified buyer

“So thankful this company exists! I quickly realised after moving into my new flat that it was a greenhouse in the spring and summer. After several weeks of misery I found this company – professional, responsive, fuss free and above all, a great product that really works. It’s great not to have an outside unit, which wouldn’t have worked easily for me. I did two rooms last year and have just done two more this year and am looking forward to a comfortable summer. I think the price is reasonable for what you get, and I was very pleased with the results last summer.” - 5 Star Review

Guiseppe L – Verified buyer

“Excellent, professional service. The team couldn’t do enough to minimise the disruption to us and each day ensured there was no mess. Would definitely recommend!” - 5 Star Review

David G – Verified buyer

“I bought a water-cooled system from another company that broke as soon as it was installed. When the other company was unwilling or unable to fix it, I hired Urban Cooling to install a new system. The new system, installed by Urban Cooling, seems to work just fine. They were very knowledgeable, showed up when promised, and seemed to do a great job.” - 5 Star Review

James B – Verified buyer

“Very pleased with the air con that Urban Cooling installed. Install team were professional and friendly. House was left tidy and ‘making good’ repair work to ceiling was of a very high standard. We did have one or two snags during installation, but to their credit they took it very seriously and sent someone out the next working day to resolve the issue.” - 5 Star Review

Kevin C – Verified buyer

“The unit has not been tested thoroughly as yet but from our limited trial of it, it seems that it will meet our needs when the weather gets warmer later in the year”

To take a look at all of our reviews, visit If you’re ready to turn your hot and stuffy apartment into a cool and comfortable living space, make an enquiry and find out how we can help. You can also give us a call on 0208 080 9708 between 8:30am and 9pm Monday to Sunday as we have extended our phone operating hours.