Five Star Reviews

What Our Customers Say

Here at Urban Cooling, we take great pride in being able to offer our customers nothing but the very best service. Whether you’re shopping for a new air conditioning system with an external unit or without an external unit we provide state of the art technology and unmatched customer care. 

As such, it’s important to us that our customers are able to provide valuable feedback in order to help us refine the level of support we offer. Whether it’s through, Google or even Facebook, we actively encourage all customers to provide us with an honest appraisal of their experience. Feel free to leave one of your own on in order to help us refine our service.

If you’re considering one of our Urban Cooling air conditioning systems, take a look through our most recent reviews left by our customers. - 5 Star Review

David P – Verified buyer

“My experience with Urban Cooling was very good right from first phone call to arrange a survey, through to the end of commissioning.

I was impressed but the time taken to review the options for installation at my home, and the clarity with which they were explained, and the fact that the job ran to time.

During the installation and commissioning, the team looked after my property very well, took time to clear up any mess and made sure I knew how the system worked before leaving.

All in all a very good experience. Would recommend.” - 5 Star Review

Anonymous – Verified buyer

“So thankful this company exists! I quickly realised after moving into my new flat that it was a greenhouse in the spring and summer. After several weeks of misery I found this company – professional, responsive, fuss free and above all, a great product that really works. It’s great not to have an outside unit, which wouldn’t have worked easily for me. I did two rooms last year and have just done two more this year and am looking forward to a comfortable summer. I think the price is reasonable for what you get, and I was very pleased with the results last summer.” - 5 Star Review

Greg Z – Verified buyer

“We had Urban Cooling system installed a year ago, in an apartment with floor to ceiling windows and south-east exposure. Before the installation the reception room could heat up to 35-38 degrees during a sunny day! Urban Cooling AC saved us! It’s super efficient and powerful, cools a big apartment very quickly and it’s not very noisy, even on high settings. The system condenser is water-cooled so it can be installed 100% internally, which is the only option in many London houses. It is also energy efficient, I was surprised that our electricity bills were not much affected. Overall, a very good system that I would definitely recommend.” - 5 Star Review

David G – Verified buyer

“I bought a water-cooled system from another company that broke as soon as it was installed. When the other company was unwilling or unable to fix it, I hired Urban Cooling to install a new system. The new system, installed by Urban Cooling, seems to work just fine. They were very knowledgeable, showed up when promised, and seemed to do a great job.” - 5 Star Review

James B – Verified buyer

“Very pleased with the air con that Urban Cooling installed. Install team were professional and friendly. House was left tidy and ‘making good’ repair work to ceiling was of a very high standard. We did have one or two snags during installation, but to their credit they took it very seriously and sent someone out the next working day to resolve the issue.” - 5 Star Review

Anonymous – Verified buyer

“We had a really hot apartment in London and were looking for fully internal systems. After discussing options with a number of companies, we chose Urban Cooling. I really appreciated the in person survey so they could see the space and we could discuss install and expectations. Now the system is in, we can’t believe how we have lived without it. It cools our whole place to very comfortable temperatures, even our very big main space. Our smaller rooms get really cold which has been amazing with the recent sticky nights. The install team were great: careful to always ask for feedback if we were happy and so on. They left the house tidy after they finished each day. Mark promised me that we would not see any mess or pipework post-install and he was true to his word. Literally all that is visible is the wall mounted units in each room. I am so glad I did this and delighted with the results now it has been installed.” - 5 Star Review

Gina F – Verified buyer

“I have been dealing with Urban Cooling for a couple of years. Their service, demeanour and staff have been second to none. They are informative and knowledgeable and I would have no hesitation in recommending Tony, Chris and the team. (PS. They didn’t pay me to say this!!!!)” - 5 Star Review

Jenny – Verified buyer

“Very pleased with my air conditioning and Urban Cooling’s efficiency and speed with installation. Had 3 quotes, one was a lot more for the same thing and the other the same but chose Urban Cooling as they quickly gave me references of people to call as I hadn’t used them before. The guys worked quickly and neatly and the next day the making good was excellent – no trace of anything. Have used it and am thrilled” - 5 Star Review

Anonymous – Verified buyer

“From initial enquiry to flexible , prompt , professional attention to detail we found the management at Urban a pleasure to deal with… how Other companies should show what customer service means! Installation went both smoothly and on time thanks to 2 great engineers…. can thoroughly recommend the company , it’s staff and of course it’s products…. john and Mary , central London”

To take a look at all of our reviews, visit If you’re ready to turn your hot and stuffy apartment into a cool and comfortable living space, make an enquiry and find out how we can help. You can also give us a call on 0208 080 9708 between 8:30am and 9pm Monday to Sunday as we have extended our phone operating hours.