Air Conditioning Frequently Asked Questions

Water cooled air conditioning systems are exceptionally reliable and robust. At Urban Cooling, we have installed thousands of systems, with numerous satisfied customers and hundreds of positive reviews, read some of them here.

Yes, we provide a comprehensive parts and labour warranty for 12 months. This warranty can be extended by an additional two years, covering both parts and labour, followed by a further two years with parts-only coverage. The warranty extension is contingent upon an annual service carried out by our aftercare and maintenance team, during which the system is cleaned, tested, and inspected.

The service fee is £20 per month (including VAT) for 1-3 indoor units and £25 per month (including VAT) for 4-7 indoor units. This fee is collected via monthly direct debit.

If would like to book a survey either:

Complete our ‘Survey Request’ form with the day, time and type of survey you would like and one of our team will then contact you to confirm our surveyors availability and book your survey appointment. See a link here 

Call us directly on 020 8080 9708 to speak to and book a survey date and time with one of our customer service team.

Following the survey, our surveyor will enter the information into our database and select the appropriate capacity indoor units needed to air condition the specified rooms. They will then prepare a quotation based on your requirements, which will be emailed to you, typically within 72 hours of the site survey.

If you live in an apartment built after 2000, you have the option to complete our Online Self survey form to get a quote within 72 hours. 

To complete an online self survey you will require a tape measure, as you’ll need to provide the dimensions of the rooms in your property and upload pictures or short videos of where you want the air conditioning to be installed.

This whole process takes about 15 minutes depending on the number of rooms you need cooled. If you want air conditioning in more than 5 rooms, you’ll need to have an on-site or video survey.

Using WhatsApp or FaceTime, you’ll be required to guide the engineer around your property using your mobile device and show them the rooms where you would like air conditioning (please note you’ll need a tape measure handy). Just like with an on-site survey, the engineer will be able to answer any questions you may have.

An engineer will attend and survey your property at a time convenient to you. During the visit, they'll measure and identify the best way to install the system. They will also be on hand to answer any questions you may have.

Since every property is constructed differently, we need to ensure there are no specific constraints that could affect the installation at your location. Installations are always possible as long as your property has mains electricity, water, and drainage connections. However, we may need to consider alternative routes for running pipework to minimise disruption in your home, for example:

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We wouldn’t want to begin installing a system only to encounter unexpected issues, so we always aim to survey the property, ideally before providing a quote.

If you are interested in our air conditioning system you can enquire three different ways:

1. Complete our ‘Online Enquiry’ form by providing us with your name, contact details and the system you are interested in. One of our team will then contact you to discuss your enquiry further with the option to book a survey. See a link here 
2. Fill out our ‘Survey Request’ form with the day, time and type of survey you would like to have a survey at and one of our team will then contact you to confirm our surveyors availability and book this in for you. See a link here
3. Call us directly on 020 8080 9708 at a time that suits you and speak with one of our customer service team.

You can make an enquiry to book a site survey by clicking here

Unfortunately, as every property’s needs are different, we are unable to provide you with an accurate quote online. The price of the installation will change based on several factors, such as the number of rooms that need cooling, the size of the condenser required, and the structure of the property.  

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We can say that our Urban Compact range of fully internal water cooled systems start from £3,990 plus VAT. 

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To receive an accurate quote for your property, we need to conduct a survey. We offer several survey options to suit your needs:

• On-site Survey: One of our expert engineers will visit your property.
• Video Survey: Conducted via WhatsApp or FaceTime.
• Online Self Survey: Available if you live in an apartment built after 2000.

To learn more about these options, click here.

For wall-mounted units, we need to cut small holes to run the pipework. These holes are hidden behind the wall-mounted units and will not be seen. In properties with solid walls, we have two options: 

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The first is chasing the wall to hide the pipework inside, please note this option does create a bit more dust. The second option is boxing in the pipework or using plastic trunking. Our surveyors will determine the best approach based on your wall construction.

In most cases, our water cooled air conditioning installation will require our engineers to cut small holes in the ceiling, to pull pipework from the indoor units to the condenser unit. While our engineers will replace the plasterboard, you will need to fill and paint over these holes. 

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This requirement is noted in our quotation, and we can recommend a painter and decorator who charges £350 + VAT for up to 10 holes. If your system has three or fewer indoor units, you will typically have under 10 holes to repair. For more than 3 units, the number of holes may exceed this limit. You are free to use our recommended decorator, do it yourself, or hire another professional.

We kindly ask that any wall decorations and furniture are removed from the area that our engineers will be working in prior to the installation, our insurance prohibits our engineers from moving them in case of accidental damage.

Further details of what you will need to do before can be found in our pre-installation guide that will be sent to you once you have booked your installation with us.

No, we don’t offer self-installation because our air conditioning units require expert fitting to ensure safety, efficiency, and long-term performance. So, if you're wondering "can I install air conditioning myself?"—the answer is no. All of our systems must be installed by our qualified engineers, and every purchase includes full professional installation.

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We recommend allowing one day per indoor unit. In many new builds, the installation can be quicker, often completing two or three units in one day. However, we prefer to allocate extra time to account for any unexpected difficulties.

Our friendly installation team are all experienced, F-Gas registered engineers that work for Urban Cooling. 

We are experienced in working with many manufacturers and are approved installers for Panasonic, Daikin, Mitsubishi, Toshiba and Fujitsu equipment.

You can book your installation at any time once the deposit invoice is paid. Depending on the time of year, installations can be scheduled as soon as 7 days after payment or up to a year in advance. During busy periods, our waiting times may extend up to 4 weeks.

If you’re renovating, we recommend scheduling the first fix installation as early as possible, usually right after stud walls are in place. This timing helps in planning the air conditioning pipework alongside other trades like plumbing and electrical work.

Despite using professional cutting and dust extraction systems, our installation teams put down dust sheets and cover furniture. However, we just want to give you a heads-up that some airborne dust may still settle on your furniture, which can be easily cleaned with a duster.

Unfortunately, water cooled condenser units can't be installed on balconies as there's usually no nearby water supply or waste connection. 

However, if you are allowed an external condenser our Incognito® systems might be the perfect option for you as it is designed for properties with balconies and blending into your property exterior. To read more about our Incognito® system click here.